Q. Can you help me? I'm Having Trouble!
A. Please don't panic... many of your questions may be addressed below. If you can't find your answer here please write to us by clicking here...
"I NEED YOUR HELP!" We will respond to your questions as quickly as possible. Again, please don't panic as we check e-mails often throughout each day. You can also call our Customer Service Department at 772-463-8380.
Q. Can I put Tatouage on textured walls/surfaces?
A. Absolutely! It works just as well as it does on smooth surfaces. You just need to take your time to get it into all of the nooks and crannies. My own home has extremely textured walls and it worked beautifully. You may get a few hairline cracks here and there, but that just adds to the natural, hand-painted look.
Q. Can I reuse my Tatouage?
A. Because Tatouage is a fine quality, high-resolution reproduction of my artwork, it is meant to permanently adhere to the surface for a 'hand-painted' look. It is not a stencil and cannot be reused.
Q. Can I clean my Tatouage?
A. Yes. I recommend that you lightly wipe the artwork using a damp sponge, if need be. Do not soak it if the design is not sealed. Treat your Tatouage as if it really were hand-painted. Do not scrub it, or use harsh chemical detergents.
Q. How long will my Tatouage last?
A. Your Tatouage should last indefinitely if applied according to the directions. Remember that sealing it will prolong its durability.
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Q. When do I need to seal my Tatouage?
A. You should seal your Tatouage with several coats of clear acrylic spray when it is applied to semi-gloss/high-gloss surfaces, furniture, floors, floor canvases, high moisture areas or any generally high traffic area. You do not need to seal it when applied to walls that are painted with low-sheen, or matte paint.
Q. Are there any surfaces that Tatouage is not intended for?
A. The main thing to keep in mind is that Tatouage is not waterproof. It should not be applied to sinks, toilets, showers, bathtubs, etc. It can be used on walls and tiles in bathrooms, but should be sealed to protect it from high humidity.
Q. What is the best surface/paint to apply Tatouage to?
A. Tatouage will not stick to high gloss paint. Tatouage is best when used on flat or satin paint. If you have semi-gloss or high-gloss paint on the surface you are applying to, try using the water/vinegar mix, or use light grain sandpaper (make sure to wipe down your wall to remove the residue left from the sandpaper).
Q. Can I put my Tatouage on mirrors and/or glass?
A. Yes, but because you cannot put a sealer on mirrors and glass, your Tatouage may not last forever. Be careful not to scrape the artwork and it should last for quite some time. I put it on a mirror in the bathroom 2 years ago and it still looks great!! No wear at all!
Q. Can I put my Tatouage outdoors?
A. You can put your Tatouage outdoors, but you should definitely put a good amount of outdoor polyurethane on it to protect it from the elements. Also, remember to clean the surface thoroughly before you apply the artwork. It should not be installed where it will receive constant direct sunlight.
Q. Can I put Tatouage on top of my Tatouage?
A. Absolutely! I designed all of the artwork to be used either separately, or together. I love to add flowers on top of the leaves, intertwine the vines with the wrought iron scroll, or create any combination of looks. Layering the designs only adds to the look of realism. Use your imagination and create your own one-of-a-kind mural!
Q. How do I remove my Tatouage?
A. Again, treat your Tatouage as if it really were hand-painted. If you are changing your décor, simply paint over it. If you would rather remove it entirely, then buy a roll of wide clear tape (often sold in the Post Office) and apply it over the Tatouage. After rubbing the tape over the design, peel off slowly. A majority of your Tatouage should come off the wall on the first try. Continue this process until all Tatouage has been removed. If it is on a mirror or glass, you can scrape it off, use nail polish remover, or tape.
Reverse Tatting!
We have discovered a great way to remove tatouage from your surfaces before painting! Using a piece of postal tape (the clear kind used for mailing packages), lay the tape over the design and 'tat' it to the design using your tat stick. Then gently remove the tape and the design should come off with it. We have found that this technique better restores the wall to its original surface for repainting. Painting over the design without using the tape sometimes leaves the wall with flat spaces that don't match the texture in the rest of the wall. Once you have removed the entire design, it is ready for painting.
Q. What if I have trouble applying my Tatouage?
A. Tatouage application really is a very simple process. If you find you are having trouble, wipe down your walls with a 70% Water, 30% Vinegar mix. This will not take off your paint.
Q. Are there any other helpful hints for applying my Tatouage?
A. The main thing to remember before applying your artwork is to make sure the surface is CLEAN and DRY.
If you are applying it to semi-gloss surfaces you may need to lightly sand the area, or do a 70% water, 30% vinegar mix and wash down the wall to give it something to adhere to. You may also scrub the wall with a Scotch-Brite Pad. OR... you may spray the wall lightly with Krylon Clear Finish. If your walls are glossy, then apply a glossy finish spray. This almost always works. You may spray three or four light coats over wall. Make sure each coat dries completely before appylying your Tatouage designs.
VERY IMPORTANT: If you have painted your walls with a paint that contains Teflon, our Tatouage Designs will probably not stick regardless of what you do. Teflon is found in paints commonly advertised as ideal of children's rooms. Paint that contains Teflon makes it easier to remove stains, crayon and other marks from walls.
Always READ the directions thoroughly before applying Tatouage. Keep the backing on until you are ready to place it down. Take your time.
Q. Can I add paint to my Tatouage Designs?
Absolutely! Some of our designs are large murals or trees which go up piece by piece before they are completed. On a few of these designs there may be a small seam that is slightly visible. You may leave them untouched and chances are, you will never notice them. But if you would like to add paint, you may do so. Or if you have some artistic talent yourself, you may even add to our designs.
NEW INFORMATION: I personally bought the Bella Donna statue which is available in a gray wash color. I wanted to change the tone of the Bella Donna, so I applied artist acrylic paint over the design and found that it worked well. If you would like more information regarding this process, please call or EMAIL US.
Q. How long will it take to receive my order?
A. Your order will be sent US Priority Mail. Normal delivery time for orders within the United States is between 7 & 10 business days. However, we also have two other mailing options available which include 2-Day and 3-Day Air. Check our SHIPPING AND HANDLING RATES for further information.
Q. Do you ship C.O.D.?
A. Sorry, C.O.D. orders are not accepted.
Q. Will you ship my package to a Post Office Box?
A. We unfortunately cannot ship to a Post Office Box. We need a physical address in which to send your order.
Q. What kind of guarantee do you have?
A. All products are warranted for thirty days from date of purchase and guaranteed to be defect free. Should you be unhappy with your purchase, we will offer a full refund for products returned in new condition. If you decide that the color or design does not suit your needs, please return the unopened package to us within 30 days. We cannot accept Tatouage packages that have been opened unless a defect in our design has been found. In the event that a product is defective, our liability is limited to the replacement of the defective product. If you should have any questions, please call our Customer Service Dept. at 772-463-8380 or eamil us at returns@tatmania.com
Shipping costs will be refunded if we are responsible for the item being returned. If you have found a defect please call our Customer Service Department immediately at 772-463-8380.
Q. How do I cancel my order?
A. To provide the best service to our customers order processing normally begins the day after we receive your order, and many times we ship within 24 to 48 hours. Therefore, to insure the best chance of cancellation, you should call our customer service department within 24 hours of placing your order. The customer service number is (772) 463-8380.
Q. How can I check on my order status?
A. During peak order times, orders shipped within the continental U.S. can take up to 3 to 4 weeks to arrive. If it has been LONGER THAN FOUR WEEKS since you ordered, call (772)463-8380 for a status update.
Q. How do I return my product for a refund?
A. To insure receiving proper credit, box up the product making sure it is well padded. Be sure to include the original shipping label and all paper-work included with your order. Send the package to the address on the original shipping label. Give it about 30 days from shipping date to see your credit.
Q. How will my order charge appear on my credit card statement?
A. All charges appear as "DeRoche Industries, Inc." Or "Wall Mural Mania."
Selected Content and Images are Copyright © Tatouage DesignsT and are used with full permission.
Q. What happens if I ruin a piece while installing my design or mural?
A. Again, don't panic. Write down the GP number of the sheet that you ruined along with your order number and call us at 772-463-8380. We can order you a replacement sheet for $2.00 per sheet (plus S/H). Of course, if the piece is defective, we will provide you a replacement sheet for free.
Q. Can I have my Tatouage professionally installed?
A. You might think Tatouage is difficult to install but it really is quite easy. It is always adviseable to read our "Tatouage Tips" section along with the FAQ page. This will help you understand the Tatouage product and how to best apply it. We also provide installation service in our immediate area (The Treasure Coast area of Florida). We can come to your home to get you started, work along with you or install it entirely alone. It is up to you, so if you feel you would be more comfortable having help with your Tatouage Transfers, please contact us for further information.
FOR CUSTOMER SERVICE OR TO PLACE PHONE ORDERS.
1-888-TATMANIA
FLORIDA RESIDENT? PLEASE CALL US AT
772-463-8380
OFFICE HOURS:
9:00 A.M. - 7:00 P.M.
EASTERN STANDARD TIME
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TATOUAGE DESIGNS PROUDLY MADE IN THE U.S.A.
